Return & Refund Policy –
Himasalt
At Himasalt, we take pride in
delivering high-quality Himalayan salt products. Customer satisfaction is
important to us, and this policy explains the conditions under which returns,
exchanges, or refunds may be accepted.
1.
Eligibility for Returns
Due to the nature of food and
wellness products, returns are accepted only under specific conditions:
You may request a return or
replacement if:
- The product received is damaged, defective,
or leaking
- The wrong product was delivered
- The product arrived in unacceptable condition
due to shipping issues
To be eligible:
- The request must be made within 7 days of
receiving the product
- The product must be unused, unopened, and in its
original packaging
- Proof of purchase (order number or invoice) must be
provided
2.
Non-Returnable Items
For hygiene, safety, and quality
reasons, the following items cannot be returned or refunded:
- Opened or used salt products
- Consumable food items once unsealed
- Customized, bulk, or wholesale orders
- Items damaged due to improper storage or misuse
3.
Return Process
To initiate a return or replacement:
- Contact us through the Contact Us page on Himasalt.com
- Provide your order number, product details, and
clear photos (if damaged)
- Our support team will review your request and guide you
on the next steps
Returns sent without prior approval
may not be accepted.
4.
Refunds
Once your return request is approved
and inspected:
- Approved refunds will be processed to the original
payment method
- Refunds typically take 7–14 business days,
depending on your bank or payment provider
- Shipping charges are non-refundable, unless the
return is due to our error
5.
Exchanges / Replacements
If eligible, we will:
- Replace the product with the same item, or
- Offer an alternative or store credit (where applicable)
Replacement shipping costs will be
covered by Himasalt if the issue was our responsibility.
6.
Damaged or Incorrect Orders
If your order arrives damaged or
incorrect:
- Notify us within 48 hours of delivery
- Include clear photographs of the product and packaging
Failure to report within this
timeframe may affect eligibility.
7.
International Orders
For international shipments:
- Customs duties, taxes, and return shipping costs are non-refundable
- Customers are responsible for return shipping unless
the error is on our side
8.
Cancellations
- Orders can only be canceled before dispatch
- Once shipped, the order will fall under the return
policy conditions
9.
Policy Updates
Himasalt reserves the right to
update or modify this Return & Refund Policy at any time. Changes will be
posted on this page and take effect immediately.
10.
Contact Us
For return requests or questions,
please contact us via the Contact Us page on Himasalt.com.